Terms and condition

Terms and Conditions

1. Introduction

By using our services, you agree to comply with the applicable terms and conditions. Please read carefully before using this platform.

2. Registration and Account

• Users must register with accurate and complete information.
• Each account is personal and must not be used by others without permission.
• We reserve the right to disable accounts that violate our policies.

3. Ordering and Payment

• All orders must be placed through our official platform.
• Payments can be made using the available methods.
• We are not responsible for order errors caused by user negligence.

4. Delivery and Cancellation

• Estimated delivery times may vary depending on conditions.
• Confirmed orders cannot be canceled without merchant approval.
• Users are responsible for providing the correct delivery address.

5. Refund and Return Policy

• Refunds are only applicable in specific cases, such as undelivered orders or incorrect products.
• The refund process will follow the established policy.

6. User Obligations

• Not to use the service for illegal purposes or harm others.
• Not to engage in fraud, harassment, or any unlawful actions.
• Respect copyrights, trademarks, and other intellectual property rights.

7. Our Rights and Responsibilities

• We reserve the right to modify services, policies, or platform features without prior notice.
• We are not responsible for delays or service failures due to circumstances beyond our control.

8. Dispute Resolution

• Any disputes will be resolved through negotiation first.
• If no agreement is reached, disputes will be resolved in accordance with applicable laws.

9. Changes to Terms and Conditions

We may change these terms and conditions at any time. Users are encouraged to periodically review this page for the latest updates.

10. Contact Us

If you have any questions regarding these terms and conditions, please contact our customer service via email or the contact information available on the platform.